Support

Last updated 19 October 2026

Tell us what happened

Describe the screen, what you tried, and any error message. Include your phone model, operating-system version and app version if available. For account-specific help, write from your Journal account email address.

Do not send passwords, one-time codes, passkeys, broker credentials, API keys or payment-card details. Remove personal and trading information from screenshots unless it is needed to explain the issue.

Sign-in or access problems

You do not need to sign in or install the app to contact us. If you cannot access your registered email, explain that in your message; we will discuss how to verify account ownership before changing or deleting anything.

Your data

You can export data and delete your account from the account menu under Data & privacy. For deletion without the app, use the account-deletion page, which includes an email request option.

Read the Privacy Policy for data processing, backup retention and privacy requests. Support is for the Journal product; it does not provide investment advice.